Home Pickup FAQ

WHAT IS HOME PICKUP? 

Home pickup is the easiest way to recycle your clothes. Our home pickup fleet will come to your residence or business and take your clothing items to keep them out of the landfill.

which areas are served by home pickup?

We are in various municipalities in the North East. To see our list of municipal partners click here.

i live outside of the current home pickup area. will you be offering home pickup in additional areas in the future? 

We will be expanding our service area later this year to additional locations in the Northeast US. If you would like to help get service in your town, please contact us.

Do you take unwanted clothes from retailers as well?

Yes! We currently have operations all along the East Coast and are always expanding. We would love to work with your store. We can help you responsibly dispose of overstocks, deadstock and returns. We handle stores big and small. If you want to discuss our services, please contact us.

what kind of CLOTHING items do you take?

We can take clothing, shoes, linens, and fashion accessories. A complete list can be found at the bottom of this page. We cannot accept furniture and other housewares.

WHAT HAPPENS TO THE CLOTHING?

95% of what we collect is reused, upcycled or recycled. 75% is reusable, 20% is recyclable. It is first sorted by our partners and divided into grades. The higher grades are resold to thrift stores in North America and other second-hand markets around the world. The lower grades get turned into rags for industrial use or things like stuffing and insulation. Clothing reuse is a big deal. It reduces the enormous environmental burden of the second most polluting industry in the world. 

which days/times is home pickup offered? 

Home pickup is offered on different days in different regions. When you fill in your zip code in the request form, it will show you the next three days that we will be servicing your area. We ask that you pick a day that is not your trash day so your clothing is not mistaken for trash.  

What if these dates and times don’t work for me? 

We have clothing collections bins all along the East Coast. To find the bin nearest you click here.  

do i have to be home during the pickup? 

No, you don’t have to be home. Please place your bags outside your front door. If you have special instructions for our driver, please note that in the special instructions section of your sign-up to help our pickup process be as efficient as possible.

what should i do with my clothing items when i place them outside? 

Please place your clothing items in clean bags (e.g. unused garbage bags) and label them clearly if they're in proximity to other bagged items such as yard waste or household garbage.

HOW MUCH DOES IT COST? 

Nothing! Home pickup is a completely free service.

CAN I GET A TAX RECEIPT? 

HELPSY is not a nonprofit organization so we cannot provide tax receipts. HELPSY is a Certified Benefit Corporation that provides this service to fulfill our environmental mission of keeping clothing out of the trash.